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Our Policies

Packaging & Delivery

What are the courier costs on frame(s)? View here

How do you package my frame(s)?
For single and small quantity orders (both large and small size frames) each frame is individually wrapped with bubble wrap and stiff card or customboard placed over the front of the frame to protect the glass and double corrugated card wrapped. Multiple frame orders are securely packaged in boxes.

How do I know you have received my order?
You will receive an email response confirming we have your order with all details regarding dispatch and delivery.

When do I receive my frame(s)
Dispatch/delivery times vary with products ordered.

HARDWARE: same or next day
MATS & BACKINGS: 2 to 4 days
FRAMES: 3 to 5 days for smaller orders & 5 to 7 days for large orders

What if I want my frames fast?
Yes, we can do urgent orders, we just need to know, Contact us by email or call FREE on 0800 372 633 if you need products quickly and nine times out of ten we can do it.

Do you deliver to any address?
Yes, all over New Zealand, to any business and residential address including all rural deliveries. Please note some packages in rural areas may be delivered to the local post office.

What if my frame(s) arrive broken or I am not happy with them?
Notify us within 48 hours of receiving your frames by email or free phone 0800 372 633 and we will arrange replacement and return of the original order.

Terms & Conditions

By using Framing Online Ltd, you accept these terms and conditions. When you purchase products or services from us, you accept the general terms of use and the specific conditions that apply to that purchase.

The Picture Framing Company Ltd owns the copyright for all content on Framing Online Ltd, unless stated otherwise.

Reproducing material
Any reproduction (including by electronic means) of Framing Online Ltd or any of our other publications, in whole or in part, is forbidden without our written permission.

Errors and updates
If you find any errors on any part of Framing Online Ltd, please let us know by email to

All prices are stated in New Zealand dollars (NZ$), and include Goods and Services Tax (GST).

Methods of payment
Payment for all online purchases is by the following credit cards: Visa, Mastercard and American Express (through the secure DPS Gateway). Payment may also be made by direct credit and cheque via post (goods are not dispatched until cheque has been cleared).

Goods ordered by Direct Credit or paid for by cheque are not dispatched until payment is received. Goods ordered by credit card are processed through the secure DPS Gateway.
Any problems we will contact you by email or phone.

Framing Online does not accept payment of goods with Bartercard however you can purchase frames similar to frames on this website with The Picture Framing Company Ltd. Please email us with your enquiry or call FREE on 0800 372 633 

Changes to terms and conditions
We may change these terms and conditions at any time. Each time you use Framing Online Ltd you are agreeing to the terms and conditions applicable at that time.

All our frames are assembled in house. We use suppliers that source timber from sustainable NZ forests for frame moulding manufacture.

Privacy & Security

When you connect to Framing Online Ltd or purchase our products, all personal information passes through a secure server. We always maintain a secure process for collection, transmission, and storage of any personal information. All credit card transactions are processed securely through DPS.

We will keep all personal information confidential. We will not sell or give any personal information to a third party.

Our commitment to your privacy
We respect your right to privacy and right to view and update personal information. We are committed to protecting your privacy.

No disclosure
We will not disclose any personal information.

Protecting your personal information
When you order products from our website, you need to provide us with personal information. Any personal information is protected by encryption, so it cannot be read as it is transmitted over the Internet.