There are delays as we catch up on orders placed during level 4, please see Delivery Information at the bottom of this page for further details and timeframes.

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0800 372 633

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Customer Service

ALERT LEVEL 3 DELIVERY UPDATES

Production and despatch has resumed.

Currently we are processing huge numbers of orders received over lockdown, so to give you an idea of timeframes:

Orders received during alert level 4 lockdown (Wed 18th Aug until at Tue 21st Sept):

These will leave within 2-3 weeks from the beginning of Level 3 (22nd Sept)

Any orders received from Level 3 onwards (22nd Sept)

These will be despatched within 3-4 weeks from order date

Matboard and hardware orders will be despatched within a week.

We cannot do any urgent orders at this time.

Thank you for your understanding and patience.

Take care and stay safe.

Our Guarantee
100% money back guarantee. We manufacture our frames in house to order. Quality materials, quality finish. You are guaranteed personal attention to your order.
If you happen to have ordered the wrong frame, please contact us to arrange a replacement to the same value.

Upon receiving your order
Once ordered you will receive an email response confirming we have received your order. Another email will be sent when your order has been dispatched.

Packaging of your frames
For single and small quantity orders (both large and small size frames) each frame is individually wrapped with bubble wrap and stiff card placed over the front of the frame to protect the glass and double corrugated card wrapped. Multiple frame orders are securely packaged in boxes.

We deliver all over New Zealand, to any business and residential address including all rural deliveries. Please note some packages in rural areas may be delivered to the local post office only.
For delivery costs >> Go here

Damaged Goods

Notify us within 48 hours of receiving your frames by email or free phone 0800 372 633 and we will arrange return of the damaged frames and replacement.
 
If you would like a quick price please submit a Custom Quote. For any other enquiries please fill out the form below.

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