Your satisfaction is our priority. Every frame is made to order with precision and protected by durable packaging and a 100% quality guarantee.
At Framingonline, your satisfaction is our priority. We stand behind every frame we make with a 100% money-back guarantee. Every frame is handcrafted in-house with care, precision, and high-quality materials to meet our exacting standards. We back our work with a 100% Quality Guarantee—if something’s not right or you’ve ordered the wrong frame, just contact us and we’ll arrange a replacement up to equal value.
As soon as you place your order, you’ll receive an email confirmation. Once your order is ready and dispatched, we’ll send you a tracking update so you know it’s on its way.
We take great care to ensure your frames arrive in perfect condition:
Single & Small Orders: Individually wrapped in bubble wrap, protected with stiff card, and secured in heavy-duty, double-corrugated cardboard.
Bulk Orders: Carefully boxed for secure delivery.
We deliver across New Zealand—residential, business, and rural addresses included. In some rural areas, parcels may be sent to your local post office for collection.
Hardware & Materials: 1–2 working days
Matboards & Backings: 2–5 working days (depending on quantity)
Frames:
- Small orders: 2–5 working days
- Larger orders: 4–7 working days
If your order arrives damaged, let us know within 48 hours by email or by calling our toll-free number 0800 372 633. We’ll arrange a return and replace your frames at no extra cost.
We’re here to help—feel free to contact us anytime.