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Customer Service

Delivery
Delivery times vary with products ordered

HARDWARE: same or next day

MATS & BACKINGS: 2 to 4 days

FRAMES: 3 to 5 days for smaller orders & 5 to 7 days for large orders

SPORTS JERSEY FRAMES: 5 to 10 days

ACRYLIC WALLMOUNTS: 5 to 10 days

Urgent Orders
Yes, we can do these, we just need to know, Contact us by email or call FREE on 0800 372 633 if you need products quickly and nine times out of ten we can do it.

Our Guarantee
100% money back guarantee. We manufacture our frames in house to order. Quality materials, quality finish. You are guaranteed personal attention to your order.
If you happen to have ordered the wrong frame, please contact us to arrange a replacement to the same value.

Upon receiving your order
Once ordered you will receive an email response confirming we have received your order. Another email will be sent when your order has been dispatched.

Packaging of your frames
For single and small quantity orders (both large and small size frames) each frame is individually wrapped with bubble wrap and stiff card placed over the front of the frame to protect the glass and double corrugated card wrapped. Multiple frame orders are securely packaged in boxes.

We deliver all over New Zealand, to any business and residential address including all rural deliveries. Please note some packages in rural areas may be delivered to the local post office only.
For delivery costs >> Go here

Damaged Goods

Notify us within 48 hours of receiving your frames by email or free phone 0800 372 633 and we will arrange return of the damaged frames and replacement.

Bartercard
We do not take Bartercard through Framing Online. Our other business, The Picture Framing Company Ltd does, so give us a call and we can help out.

If you would like a quick price please submit a Custom Quote. For any other enquiries please fill out the form below.

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